Refund & Cancellation Policy

1. PLATFORM ROLE

• AuctionBase is a technology platform only.
• All tournaments are created, managed, and conducted by independent organisers.

2. PLAYER FEES

• Player registration fees are decided by organisers
• AuctionBase collects fees on behalf of organisers
• AuctionBase does not own player fees

3. REFUND ELIGIBILITY

Refunds depend entirely on:

• The organiser's refund policy
• Tournament cancellation or modification
• Specific terms shown at the time of registration

AuctionBase does not guarantee refunds.

4. TOURNAMENT CANCELLATION

• If a tournament is cancelled by the organiser, refund decisions are made by the organiser
• Refund timelines depend on payment gateway and organiser actions

5. NON-REFUNDABLE CASES

Refunds may not be issued for:

• Player withdrawal
• Disqualification due to rule violations
• Failure to attend or participate
• Technical issues on user's device or internet

6. PAYMENT GATEWAY DELAYS

• Refund processing time depends on banks and payment gateways
• AuctionBase is not responsible for gateway or bank delays

7. DISPUTES

For refund disputes:

• Players must contact the organiser directly
• AuctionBase may facilitate communication but is not liable

8. FRAUD & ABUSE

AuctionBase reserves the right to:

• Deny refunds in cases of fraud or misuse
• Suspend or terminate accounts involved in abuse

9. CHANGES TO POLICY

This Refund Policy may be updated at any time.

Continued use of the Platform means acceptance of changes.

10. CONTACT

For support:

• Email: support@auctionbase.in